2018 Utah Library Association Conference: Using Directed Storytelling to Improve U...

Using Directed Storytelling to Improve User Experience

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The Salt Lake City Public Library recently embarked on a strategic planning process, and staff have learned how to gain a deeper understanding of user experiences with directed storytelling. Storytelling is a powerful tool to learn about patron experiences. In this workshop participants will learn techniques for interviewing and practice facilitating directed storytelling. The workshop will be highly interactive; come prepared to participate and meet your colleagues.

Speakers

Shauna Edson

Digital Inclusion Coordinator, Salt Lake City Public Library

Shauna is the Digital Inclusion Coordinator at The Salt Lake City Public Library. She leads the library’s digital inclusion initiative, the Tech League, and works with library staff and community partners to create long-term digital inclusion programming in the communities the Library’s... Read More →