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Friday, May 18 • 1:30pm - 1:55pm
Analyzing Virtual Reference

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As more and more libraries are offering virtual reference services, an in depth analysis of these services is needed. To answer this need, we performed an analysis of 4475 virtual reference chats from the entire 2016 calendar year. This session will discuss researcher methodology, identifying common themes, providing possible solutions for frequent errors, and discussing future steps for the virtual reference analysis.

avatar for Erin Merrill

Erin Merrill

Instruction and Outreach Librarian, Brigham Young University Library
avatar for Michael Whitchurch

Michael Whitchurch

Virtual Services Librarian, Brigham Young University Library
Harold B. Lee Library, Brigham Young University

Friday May 18, 2018 1:30pm - 1:55pm
Soldier Creek
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Attendees (6)