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Friday, May 18 • 1:30pm - 1:55pm
Analyzing Virtual Reference

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As more and more libraries are offering virtual reference services, an in depth analysis of these services is needed. To answer this need, we performed an analysis of 4475 virtual reference chats from the entire 2016 calendar year. This session will discuss researcher methodology, identifying common themes, providing possible solutions for frequent errors, and discussing future steps for the virtual reference analysis.

Speakers
EM

Erin Merrill

Brigham Young University Library
MW

Michael Whitchurch

Brigham Young University Library


Friday May 18, 2018 1:30pm - 1:55pm
Soldier Creek
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Attendees (2)