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Friday, May 18 • 1:30pm - 1:55pm
Analyzing Virtual Reference

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As more libraries offer virtual reference services, an in depth analysis of these services is needed. To answer this need, we analyzed 4475 virtual reference chats from the entire 2016 calendar year. This session will discuss our methodology, identify common themes, provide possible solutions for frequent errors, and discuss future steps for the virtual reference analysis.

avatar for Erin Merrill

Erin Merrill

Student Engagement Librarian, Westminster College
avatar for Michael Whitchurch

Michael Whitchurch

OER & Media Literacy Librarian, Brigham Young University
Harold B. Lee Library, Brigham Young University

Friday May 18, 2018 1:30pm - 1:55pm MDT
Soldier Creek