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Friday, May 18 • 1:30pm - 1:55pm
Analyzing Virtual Reference

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As more libraries offer virtual reference services, an in depth analysis of these services is needed. To answer this need, we analyzed 4475 virtual reference chats from the entire 2016 calendar year. This session will discuss our methodology, identify common themes, provide possible solutions for frequent errors, and discuss future steps for the virtual reference analysis.

Speakers
avatar for Erin Merrill

Erin Merrill

Instruction and Outreach Librarian, Brigham Young University Library
avatar for Michael Whitchurch

Michael Whitchurch

Virtual Services Librarian, Brigham Young University Library
Harold B. Lee Library, Brigham Young University


Friday May 18, 2018 1:30pm - 1:55pm
Soldier Creek

Attendees (10)