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Friday, May 18 • 11:00am - 11:50am
Learning to Love Our Patrons (Again)

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Libraries abound with tales of angry and eccentric patrons.  Workroom stories feed the narrative and keep uncomfortable experiences and negative patrons fresh in our minds.  Is patron bashing keeping you from delivering truly excellent customer service? Learn why critiquing is human nature and how to curtail the tendency.  Learn skills to help you tone down the stress and see the people behind the problems.  
Speakers
avatar for Leslie Schow

Leslie Schow

Herriman Library, Salt Lake County Library
Leslie Schow is the manager of The County Library: Herriman Branch. She has opened this library in 3 different locations and has watched the community grow from 1,500 to 45,000 people over that last 15 years. Previously, Leslie served as a youth services librarian. This intere... Read More →

Friday May 18, 2018 11:00am - 11:50am
Cascade D
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