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Friday, May 18 • 1:30pm - 2:20pm
Learning to Love Our Patrons (Again)

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Libraries abound with tales of angry and eccentric patrons.  Workroom stories feed the narrative and keep uncomfortable experiences and negative patrons fresh in our minds.  Is patron bashing keeping you from delivering truly excellent customer service? Learn why critiquing is human nature and how to curtail the tendency.  Learn skills to help you tone down the stress and see the people behind the problems.  

avatar for Leslie Schow

Leslie Schow

Herriman Library, Salt Lake County Library

Friday May 18, 2018 1:30pm - 2:20pm
Cascade D
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Attendees (4)