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Friday, May 18 • 2:30pm - 3:20pm
Patron Service & Personal Safety: Getting the Best of Both Worlds

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Libraries are open to all, but does that mean you have to endure bad patron behavior? At Stewart Library, we said no--yet most HR training focuses on harassment by coworkers. So we collaborated with departments across campus to create new training on how to handle harassment from patrons you serve. This interactive session features our design process and takeaways from our first round of training, then small group work kicks off patron service and personal safety in your library! Laptop recommended.


Heather Downing

Weber State University Library

Barry Gomberg

Weber State University Library

Miranda Kispert

Weber State University Library

Leslie Simpson

Weber State University Library

Tessie Zarogoza

Weber State University Library

Friday May 18, 2018 2:30pm - 3:20pm MDT
Cascade C