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Friday, May 18 • 2:30pm - 3:20pm
Patron Service & Personal Safety: Getting the Best of Both Worlds

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Libraries are open to all, but does that mean you have to endure bad patron behavior? At Stewart Library, we said no--yet most HR training focuses on harassment by coworkers. So we collaborated with departments across campus to create new training on how to handle harassment from patrons you serve. This interactive session features our design process & takeaways from our first round of training, then small group work kicks off patron service & personal safety in your library! Laptop recommended.

Speakers
HD

Heather Downing

Weber State University Library
BG

Barry Gomberg

Weber State University Library
MK

Miranda Kispert

Weber State University Library
LS

Leslie Simpson

Weber State University Library
TZ

Tessie Zarogoza

Weber State University Library


Friday May 18, 2018 2:30pm - 3:20pm
Cascade C
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Attendees (7)